Department of Information Communication Technology (ICT)

Information Communication Technology

It ensures the availability and reliability of network infrastructure, computer systems, software applications, and digital resources necessary for teaching, research, and administrative operations.

The ICT Department at KCA University (KCAU) is responsible for providing information and communication technology (ICT) services to the university community. The ICT Department plays a vital role in supporting the university’s mission and vision by providing a reliable and secure ICT infrastructure, developing and implementing ICT solutions, and providing ICT training and support to the university community.

Dr. Paul Abuonji (Ph.D)

Head of ICT

Introduction

The Department of ICT is responsible for the Design and Implementation of the overall University ICT strategy and it discharge its mandate as described in the University Statutes. Its strategic goals is always aligned to those of the University. The Department is be headed by the Head of ICT (HOICT), Dr. Paul Abuonji (Ph.D) who reports to the Deputy Vice-Chancellor – Finance, Planning & Development (DVC, FPD), Prof. Damiannah M. Kieti Manono.

The Head of ICT is supported by respective managers in charge of Enterprise Applications; ICT Support Services, ICT Networks and Systems Administration, and Data Protection officer.

The Strategic ICT Infrastructure

The server room/ data center
Enterprise Resource Planning (ERP)
Network infrastructure (LAN and WAN)
Unified Threat Management (UTM) and other Security systems
Email System
University Websites
Learning Management System (LMS)
Online Examination Systems
Ensure e-waste disposal in accordance with socially acceptable environmental guidelines

Vision

To apply best practices of quality assurance to enable the quality of education at KCA University to attain the highest international standards

Mission

To apply best practices of quality assurance to enable the quality of education at KCA University to attain the highest international standards.

The Role of the ICT Department

Improve teaching and learning through use of Innovative Learning Technologies (ILTs
Provide infrastructural support for Virtual Learning Environments (VLEs)
Centrally manage the University ERP and ensure continuity
Provide Helpdesks and end-user support to enable students and staff use ICT effectively
Extend access to learning through e-Learning support for distance learning
Support researchers by providing access to online resources and training on relevant courses
Integrate administrative and ERP systems to facilitate planning and decision making
Provide office productivity tools and facilities
Maintain efficient and effective ICT services at prescribed levels and standards
Ensure security of systems as per the University policy
Protect systems against fraud and damage
Ensure clear lines of authority and delegated responsibility in shared systems
Sustain ICT training and capacity building programmes to empower end-users
Benchmark bandwidth service performance levels with best practices internationally
Ensure e-waste disposal in accordance with socially acceptable environmental guidelines

Services offered

In a bid to realize this mandate, the ICT offers the following services: –

Information Systems Development and deployment
Communication & Network Infrastructure services
User Support and Maintenance Services
Consultancy, Innovation and R&D

Strategic goals

To develop and implement an evolutionary ICT policy and strategy that is sensitive to emerging technologies and responsive to changing needs and practices
To guarantee the security of ICT resources and the safety of people working in ICT environments
To enhance skills to develop, implement, support and exploit ICT resources effectively and efficiently
To provide quality network infrastructure and improve student & staff access to ICT services in line with University priorities
To ensure that business systems accommodate and facilitate changes in business practice that reflect changing institutional, staff and student needs
To advance the need for adequate and sustainable ICT funding from within the University and develop capacity to attract external resources.